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From Zero → SaaS, Kenome’s AI Automation
"Can we design an Automation platform that enterprise teams will actually use?"
Note: I can't share the project specifics, due to NDA restrictions, But i have written briefly about what it was like working on this enterprise platform.
My role
Solo Product Designer
My responsibility was to lead the end-to-end product design for Kenome AI. It’s a B2B web platform where enterprises can build and manage AI agents for automating internal workflows.
What exactly?
B2B SaaS Startup
Not just one product- it’s a whole ecosystem. There’s
an enterprise-wide knowledge search
a no-code workflow builder
a desktop assistant app
and external integrations
+ more
———-I'm involved in designing every layer of the platform, building it out step by step. Defining user flows, structuring screens,
But first
Since it’s a pretty technical platform, I had to get brief understanding of what we were building
Briefly study
things like automation logic
agent configuration
enterprise data systems
things like user roles, permissions
+ more
Questions i got everyday
how do we make “xyz” understandable for non-tech users?
how will a non-techie navigate this that?
how to handle the information dense screens?
would a desktop companion app make knowledge search faster?
would it reduce friction?
how to access the app mid-task?
whats the first thing thats going to appear?
+ more
(large non-tech enterprise user base)
Feedback from stakeholders
A
D
K
Demo meetings- for regular inputs from stakeholders, developers
need for user-facing design
need for layman understanding
how will the user know…?
need for adhesiveness across the app
+more
Note: Due to confidentiality, visuals and specific project details are omitted
Things i figured out
About designing an enterprise system
user need- to make quick, accurate decisions
waiting for things to load or appear just isn't an option
unlike average users, admins need to see a lot of data at once
(& low fidelity wireframes do help A LOT)
clarity + hierarchy > fancy visuals
the more we nest information, number of clicks increase
some interface complexities
6 on the team
Importantly
precise on feedback
continuously chasing user’s view
high standards for design